Returns & Cancellations

Because every Wagzworth order is personalized and made to order — and because our treats are food — all sales are final. For health and safety reasons, we're unable to accept returns or offer refunds once an order is shipped.

Cancellations. Need to cancel or change your order? Email support@wagzworth.com before your order ships and we'll take care of it. Once an order has shipped, it can no longer be cancelled.

Damaged or missing orders. If your order arrives damaged, or doesn't arrive at all, contact us within 30 days of receipt at support@wagzworth.com. Include a photo of any damage and we'll send a replacement at no charge.

Questions? support@wagzworth.com · 656-257-0410

Questions? We've Got Answers.

What does Wagzworth make?

Personalized, made-to-order dog treats — your dog's photo and name printed on a keepsake label, wrapped around real-chicken treats.

What treats can I choose?

Soft-baked Sweetheart Chicken Bites, crunchy Chicken Chips, or both.

Are they suitable for all dogs?

Yes — bite-sized, real-chicken treats for dogs of all breeds and sizes. They're treats, not a complete diet; check with your vet if your dog has allergies.

Can I send it as a gift?

Absolutely — ship directly to the recipient and add a gift note at checkout.

Do you have options for special occasions?

Yes — Birthday, Gotcha Day, Valentine's, holidays, and more.

How long does it take?

Everything is made to order, so please allow 3 business days to make and pack your order before it ships free via ground. Need it sooner? An expedited option is available at checkout.

Can I return it?

Because it's custom, made-to-order food, it's non-returnable for health and safety. If it arrives damaged, contact us within 30 days with a photo and we'll replace it.